In our experience we have seen how simple observations from customers can lead to very expensive high level complaints. We have a proven track record of being able to reduce the amount of complaints that escalate from the ‘front line’ staff and increase not only customer loyalty but also staff morale.
We also share years of frustration at the lack of training focus on the expensive and time consuming area of complaint handling. We can change your company’s outlook, at all levels, in this area.
We know from experience that complaining customers can be easily and quickly turned into your most loyal customers and ambassadors for your business. We can instil this approach in to all of your staff.
The lack of training usually means the complaints grow, get out of control and lead to expensive resolutions. We can provide the simple basic skills for these staff as well as the higher level skill required in supervisory and management levels.
This book will not train your staff, that has to be designed to your specific needs but it does give a clear insight into our, sometimes radical, approach to the subject of complaint handling.
The barrier of no ‘face to face’ contact can mean that a simple observation can turn in to a full blown demand for compensation very quickly.
A lot of leaders and managers time can be taken up in contact centres dealing with these calls. We can train your staff to deal with these complaints, first time, first contact.
Complaint Training.Com Ltd are dedicated solely to providing complete complaint handling training and complaint management solutions.
We have a proven track record in helping you turn complaining customers into the most loyal customers.